Seissense Care
Returns & Refunds
We want you to love every purchase. If something isn't right, here's everything you need to know — clear terms, no runaround.
Overview
30-day hassle-free returns.
You have 30 days from the date of delivery to start a return. Once we receive your item, refunds are processed within 10–15 business days back to your original payment method. Return shipping is at the customer's expense, and original shipping charges are non-refundable.
Return window
30 days
from date of delivery
Refund processing
10–15 days
once item is received
End of Season Sale items are final sale — they cannot be returned, refunded, or exchanged.
How to Return
Five steps. Start to finish.
Log in to your account and locate your order
Select Request Return, choose the item(s) and a return reason
Our team reviews and responds within 5–7 business days
Once approved, repack securely and attach the return label sent to your email
Drop off at the designated carrier — tracking updates follow by email
Return Guidelines
To keep the process smooth.
Items must be unworn, unwashed, with all tags attached, and returned with proof of purchase within 30 days of delivery. Items that don't meet these conditions may be sent back to you at your expense.
Non-Returnable Items
A short, firm list.
- Headwear
- Bodysuits
- Swimwear with hygiene liner removed
- Gift cards
- Sale or markdown items
- End of Season Sale items
Common Questions
We're happy to help.
Do you offer exchanges?
We don't offer direct exchanges. Return your item and place a new order for the size or style you need.
I used a promo code — what happens to my refund?
Refunds reflect the discounted amount paid. Promo codes are single-use and can't be reinstated.
I can't select an item in the return portal
The item may be excluded from returns, or the return window may have expired. Contact us if you think this is an error.
I lost my return label
Check your return confirmation email — the label can be downloaded again from there.
My item has a manufacturing defect
Contact us directly — we stand behind our quality and will find a solution. This doesn't cover normal wear, improper care, or accidental damage.
Need help?
Email us at wecare@seissense.com — we're always happy to help.
