Privacy policy

Privacy Policy

Last Updated: 30 June 2026

1. Introduction

This Privacy Policy explains how Seissense GCC, operated by Seissense Ltd ("Seissense", "we", "our", or "us"), collects, uses, stores, and protects your personal information when you visit or make a purchase from gcc.seissense.com.

By using our website, creating an account, placing an order, or subscribing to our communications, you agree to the practices described in this Privacy Policy.

If you have any questions regarding this Privacy Policy or your personal information, please contact us at gcc@seissense.com.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Mobile phone number

  • Billing address

  • Shipping address

  • Account login information (if you create an account)

Order Information

  • Products purchased

  • Order history

  • Returns and exchanges

  • Order preferences

Payment Information

Payments are processed securely by our authorised payment providers. We do not store your full debit or credit card details.

Device & Technical Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookie identifiers

Customer Communications

Information you provide when contacting customer support, submitting reviews, completing surveys, or communicating with us.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver products and services

  • Verify and process payments

  • Send order confirmations, shipping updates, and delivery notifications

  • Respond to customer enquiries

  • Improve our products, website, and services

  • Personalise your shopping experience

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided consent

4. Marketing Communications

If you subscribe to our email or SMS marketing, we may send you:

  • Exclusive offers

  • New product launches

  • Restock notifications

  • Brand updates

  • Promotions

  • Cart reminders (where applicable)

You can opt out at any time by:

  • Clicking Unsubscribe in any marketing email.

  • Replying STOP to any SMS message.

5. SMS & MMS Marketing Privacy

When you opt into our SMS or MMS marketing program, we may collect:

  • Your mobile phone number

  • Consent records

  • Messaging preferences

  • Message delivery status

  • Link click activity

  • Purchase activity associated with SMS campaigns

We use this information solely to:

  • Send promotional SMS messages

  • Send transactional notifications

  • Respond to customer enquiries

  • Improve our messaging services

We do not sell, rent, loan, trade, lease, or otherwise transfer your phone number or personal information for commercial gain.

We may share your information only with trusted third-party service providers that help deliver our SMS communications, including messaging platforms, mobile carriers, analytics providers, and technology partners. These providers are required to protect your information and use it only for providing the requested services.

You may withdraw your consent at any time by replying STOP to any SMS message.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain your shopping cart

  • Analyse website traffic

  • Measure marketing performance

  • Improve your shopping experience

Third-party services, including Shopify, analytics providers, advertising partners, and marketing platforms, may also place cookies on your device.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers that help operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and fulfilment partners

  • Warehouse and logistics providers

  • Email marketing platforms

  • SMS marketing providers

  • Analytics providers

  • Fraud prevention services

  • Customer support platforms

These providers may only use your information to perform services on our behalf and are required to protect your personal information.

We may also disclose your information if required by law, court order, or governmental authority, or where necessary to protect our legal rights or prevent fraud.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet tax and accounting obligations

  • Resolve disputes

  • Enforce our agreements

Order records are generally retained for up to seven (7) years, unless a longer retention period is required by law.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of the personal information we hold about you

To exercise these rights, contact us at gcc@seissense.com.

We aim to respond to valid requests within 30 days.

10. International Data Transfers

Your information may be processed or stored in countries outside your country of residence by our trusted service providers.

Where required, we implement appropriate safeguards to ensure your information remains protected during international transfers.

11. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

While no online service can guarantee absolute security, we continuously review and improve our security practices.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will always be published on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Seissense GCC
Operated by Seissense Ltd

Email: gcc@seissense.com

Website: https://gcc.seissense.com